Support

Help with books, narration, family voices, accounts, and subscriptions.

Email support@topomind.ai with your device model, iOS version, the time it happened, and the steps you took. We usually reply within 2 business days. The app interface is in Simplified Chinese; it reads Chinese books in Mandarin or Cantonese and English books in English.

Common questions

Some words were recognized wrongly

Fill the frame with the page and avoid glare and spine shadows. In the reader, open 校对此页 (Proofread this page), fix the text, and save; that page is narrated again.

A family voice could not be created

In a quiet room, the same adult reads the sample story for at least 10 seconds in a normal storytelling voice, then reads the consent statement word for word, on the same device.

A subscription is not active

Sign in to Telli with the Apple ID you purchased with, then tap 恢复购买 (Restore Purchases) in 我的 → 订阅与恢复购买 (Me → Subscription & Restore).

Deleting data

A family voice: delete it in 朗读声音 (Reading Voice); its recordings and key are deleted on this device and in iCloud.
Reading data on this device: 我的 → 隐私与数据 → 本机阅读数据.
iCloud Bookshelf backup: 我的 → iCloud 书架 → 删除 iCloud 备份.
Your account: 我的 → 账户与登录 → 删除账户与数据. This does not cancel an App Store subscription.